Privacy Policy

Solomon Business Solutions Ltd

Simonsbath House Hotel and Simonsbath House Outdoor Centre

Dated 31st March 2018

We are committed to safeguarding your personal information that you may choose to share with us when using our website, mailing list and other facilities.

We promise:
•    To keep your data safe and private
•    Not to sell or pass on your data to any third party
•    To give you ways to manage and review your marketing choices at any time

Use of Your Personal Information
The information you provide to us, as described above, will not be shared with any third party - including people and data networks. Where you have consented we may use your supplied email address to send occasional, non-intrusive, promotional emails as well as special offers. You can remove your data by contacting us at any time. We collate this information, so we can personalise the offers we may send you, and also so you can see your activity through your visits to Simonsbath House.

How to Withdraw Your Consent
You can withdraw your consent for us to store or process your information. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

Incorrect Information
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it. You can also amend certain details yourself by logging into your online account.

Sending Data Outside of the EU
We will only send your data outside of the European Union, if;

•    You ask us to
•    We need to comply with a legal duty

Financial Information
Neither our website, nor Solomon Business Solutions Ltd, collects any financial information you may provide. Financial data provided during the booking process (such as your credit card number) is neither stored, nor shared with Solomon Business Solutions by any means. Solomon Business Solutions Ltd does not have access to credit/debit card numbers, and cannot search for bookings using the number alone. Where we may opt to reserve a room, course or activity over the telephone (as a “Customer not Present” transaction) we will ask you for your credit or debit card details, which are input directly to the Eviivo system – once input, your card details are no longer available to us by any means. We will never ask you for a PIN.

Other Websites & Third Parties
Our website may contain links to other websites. Simonsbath House accepts no responsibility for any personal information that you may choose to provide to any third party linked from this website.

Telephone Calls
If you need to contact us by Telephone, we don't track or record your call in any way.

Your Right to Access
You have the right to request a copy of the information we hold about you at any time. To make such a request, please use the “Personal Information Request” option of the contact form on our website. In line with the GDPR, we will not make a charge for this and will return all queries within one calendar month.

Data Retention
We hold your Personal Information either on-line or at Simonsbath House, and you have the right to terminate at any time.

Your Right of Complaint
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form, email address or by contacting Simonsbath House directly via the telephone. You have the right to complain to the ICO if you believe there is a problem with the way we are handling your data.

Data Controllers & Data Processors
For the purposes of the GDPR, the data controller is Solomon Business Solutions Ltd. For the purposes of the GDPR, the Data Processor is Simonsbath House Hotel and Simonsbath House Outdoor Centre for mailing lists and online booking activity.

Cookies
Cookies are files downloaded to your computer by your web browser when you visit certain websites. A Cookie allows your web browser to identify you to us when you use our website, which in turn allows us to 'remember' some of your settings, such as (but not limited to), your location and schedule filter preferences. Please note that third party advertisers may also use Cookies within their advertising protocols. You may choose to have your web browser disable Cookies, but if you choose to do this, certain elements of our site may not always work for you.

Guest Data Collection
We do not allow any third parties to collect any form of data on our premises or in our name.

CCTV
We do not currently use CCTV and recording equipment on our premises, but reserve the right to do so in public areas including car parks and gardens if required for the protection of our customers, our staff and our business. Recorded images will be kept for 30 days, in line with local authority requirements. Recorded images may be disseminated to law enforcement officials where requested, and Solomon Business Solutions Ltd comply with all requests for dissemination where applicable. Recorded images are never shared with any other third party, or anybody not associated with law enforcement.

Contacting Us
In the event you wish to contact us about any of the above, or wish to request a copy of the Data we hold about you, please use the Contact form on the 'Contact' page of our website, or e-mail us directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .